Job Description

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE'RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Banquet Server for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ROLE SUMMARY: The Banquet Server plays a key role in delivering memorable, seamless, and personalized event experiences that reflect legendary hospitality of Hotel Drover. This role is responsible for setting up, serving, and breaking down banquet events while creating a warm, engaging, and professional environment for every guest. Banquet Servers ensure all event functions are executed with precision, teamwork, and a genuine commitment to the Drover Way.

ESSENTIAL FUNCTIONS:

• Execute event setup, service, and breakdown according to established banquet standards, including linens, table settings, staging, buffets, and décor as needed.

• Provide exceptional guest service by anticipating needs, responding promptly, and delivering food and beverages with professionalism, warmth, and accuracy.

• Maintain a clean, organized, and safe work environment throughout the event lifecycle, including polishing silverware, prepping service stations, and resetting rooms.

• Transport and move banquet equipment including trays, chairs, tables, and service items safely and efficiently.

• Accurately answer guest questions regarding menu items, ingredients, preparation methods, and buffet offerings.

• Assist in monitoring food quality, presentation, and replenishment.

• Maintain communication with Banquet Captain, Lead Server, and Banquet Manager to ensure flawless execution and alignment on service flow.

• Collaborate effectively with Culinary, F&B Outlets, Stewarding, and Banquet teams to support event success from start to finish.

• Follow all safety, sanitation, and security guidelines, including safe lifting practices and proper food handling protocols.

• Ensure correct uniform, grooming standards, and professional appearance in alignment with Hotel Drover and Autograph Collection brand expectations.

• All other duties as assigned.

ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and move for extended periods.

• Must be able to lift, carry, and move up to 50 lbs regularly.

• Ability to move tables, chairs, service equipment, and banquet items safely and efficiently.

• Comfortable working in hot/cold environments (e.g., kitchen, walk-ins).

• Ability to work in a fast-paced, high-energy atmosphere with frequent guest interaction.

REQUIRED QUALIFICATIONS:

• Minimum 2+ years of banquet serving or high-volume hospitality experience.

• Ability to communicate clearly, professionally, and respectfully with guests and team members.

• Flexible schedule — must be available to work evenings, weekends, and holidays.

• Ability to remain calm, organized, and guest-focused in fast-paced or high-pressure situations.

• Strong observational skills, attention to detail, and ability to follow instructions from leadership.

• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

PREFERRED QUALIFICATIONS:

• Previous experience in a luxury hotel, resort, or Autograph Collection property.

• Strong multitasking abilities with commitment to delivering high-quality service.

• Detail-oriented with strong problem-solving skills and ability to adapt to guest needs.

• Strong written and verbal communication skills.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

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