Customer Success Manager Job at Recruit CRM, Norwood, NJ

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  • Recruit CRM
  • Norwood, NJ

Job Description

​ Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $10 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence.

We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at .

 

Why Join Us?

 

  • Fully remote (You can work from anywhere)
  • Sponsored Learning and Development Program
  • Annual company-wide International retreats in 5-star resorts/hotels.
  • Opportunity to work with our clients who are all business owners across the Americas
  • Additional Revenue linked annual Retention Bonus of 20% - 100% of Fixed Salary given to the top performing 50% of employees every December.
  • Performance is rewarded - The top 1/3rd of team members have averaged an annual salary hike of over 30% each of the last 5 years. 

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you!

​ No. of positions - 2

 

Location: Remote

Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)

 

Key Responsibilities:

  • Key account management, including handling account renewals
  • Onboarding new customers, helping them set up their workflows & training their users
  • Understand and align with customers’ needs to help them achieve their goals
  • Advise customers on best practices & KPIs for businesses of their size. 
  • Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity
  • Understand client risks and recommend solutions
  • Champion customer needs the product team for future updates

Eligibility Criteria: 

  • 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company.
  • Excellent Verbal and Written communication skills
  • Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment. 
  • Self-driven and proactive nature
  • Knowledge of customer success processes
  • Patient and active listener

Preferred Skills:

  • Proven work experience as a Customer Success Manager or similar role implementing software or similar tools.
  • Technical skills are required as they relate to the use of the product or service 

Selection Process (Online/Virtual):

  • The selection process will take approximately 2 weeks to complete
  • The process will include 4 rounds of interviews, including an assessment project.
  • The interview rounds are listed below (subject to change):
    • Round 1: Presentation Round - The objective of the assessment project is to understand your Research, Presentation, & Writing skills. The objective of this round is to encourage customer to get on a call with you. 
    • Round 2 : 40 - 45 minutes Interview with the Head of Customer Success & Head of People Success
      • 5 Minutes of introduction
      • 15 minutes of Role play as a CSM for the assignment provided 
      • 20 minutes of Interview with Head of Customer Success and Head of People Success.
    • Round 3: Final Interview with CEO

Job Tags

Work experience placement, Monday to Friday

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