Customer Service Coordinator Job at Ports Petroleum Company, Inc., Wooster, OH

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  • Ports Petroleum Company, Inc.
  • Wooster, OH

Job Description

Customer Service Coordinator

Wooster, OH 44691

Description

We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success.

Responsibilities

  • Provide exceptional service and maintenance for new and existing customers
  • Ensure customer accounts remain active and up to date with regular follow-ups
  • Manage monthly pricing for house accounts and ensure accuracy in billing
  • Address customer inquiries and resolve complaints promptly and professionally
  • Set up follow-up appointments to keep customers informed of the latest developments and offerings
  • Perform analysis to identify and re-engage inactive customers
  • Answer inbound calls and assist with customer needs
  • Bill customers using our internal system and ensure timely processing
  • Perform analysis to identify and re-engage inactive customers
  • Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments
  • Collaborate with packagers to ensure efficient and accurate order fulfillment
  • Inventory- Assist in maintaining daily inventories

Qualifications

  • Previous experience in sales, customer service, or related field
  • Familiarity with CRM platforms is a plus
  • Strong ability to build and maintain rapport with clients
  • Excellent communication skills, both verbal and written
  • Highly organized, detail-oriented, and deadline-driven
  • Proficient in Microsoft Office Suite (Excel, Word, etc.)
  • Ability to thrive in a fast-paced, team-oriented environment
  • Flexible and adaptable to changing priorities

Working Hours

  • Monday through Friday, 8:00 AM to 5:00 PM

Benefits

  • Medical Coverage
  • 401K
  • Paid Time Off
  • Paid Training

If you are looking for a great opportunity to grow at a family oriented company, please apply today! To apply, please email your resume to Brian@portspetro.com

Job Tags

Work at office, Monday to Friday, Flexible hours

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